Effective Date: March 6, 2025
Benariel LLC
Website: https://benariel.com
These Terms and Conditions govern the use of our website and services. By accessing or using our website, booking a tour, or engaging with our services, you agree to be bound by these terms. If you do not agree, please discontinue use of our website and services.
1. Definitions
"Company," "We," "Us," "Our" – Refers to Benariel LLC.
"User," "You," "Customer" – Refers to any person accessing our website or booking a tour.
"Services" – Includes all travel-related services, pilgrimage tours, and other offerings by Benariel LLC.
"Third-Party Providers" – Refers to hotels, airlines, tour guides, transport providers, and other service partners.
2. Booking and Payment
2.1 Booking Process
All tour bookings must be made through our website, email, or authorized representatives.
A booking is confirmed only upon receipt of the required deposit or full payment.
2.2 Payment Terms
A deposit (as specified for each tour) is required at the time of booking.
Full payment must be made [X] days before the tour start date (exact terms vary by tour and will be communicated during booking).
Payments must be made via credit card, bank transfer, or other accepted payment methods.
2.3 Pricing and Currency
All prices are listed in USD ($) unless stated otherwise.
Prices may change due to fluctuations in exchange rates, fuel surcharges, government taxes, or other cost increases. If an increase occurs after booking, we will notify you.
3. Cancellation and Refund Policy
3.1 Cancellation by Customer
Cancellations must be submitted in writing via email to [email protected].
The following cancellation fees apply:
More than 60 days before departure – Full refund minus an administrative fee.
30-59 days before departure – 50% of the total tour cost is non-refundable.
Less than 30 days before departure – No refund will be issued.
3.2 Cancellation by Benariel LLC
We reserve the right to cancel a tour due to unforeseen circumstances, such as natural disasters, political unrest, or insufficient bookings.
In such cases, we will offer a full refund or an option to reschedule.
4. Travel Requirements
4.1 Passports and Visas
Customers are responsible for ensuring they have a valid passport (with at least 6 months of validity) and any necessary visas for their destination.
4.2 Health and Insurance
Some destinations may require vaccinations or other health precautions. It is your responsibility to check these requirements.
Travel insurance is strongly recommended and may be required for certain tours.
4.3 Conduct and Responsibilities
Customers are expected to follow local laws and customs.
We reserve the right to remove any participant from a tour for misconduct, illegal activities, or behavior that disrupts other travelers.
5. Liability and Disclaimers
5.1 Limitation of Liability
Benariel LLC is not responsible for:
Injuries, illnesses, or accidents occurring during a tour.
Loss of personal belongings.
Delays, cancellations, or changes caused by third parties (e.g., airlines, hotels).
5.2 Force Majeure
We are not liable for circumstances beyond our control, such as:
Natural disasters, pandemics, extreme weather.
Government actions, strikes, or civil unrest.
6. Intellectual Property
All content on Benariel LLC’s website (text, images, logos, tour descriptions) is our property and may not be copied or reproduced without written permission.
7. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with the updated effective date.
8. Contact Information
For any questions regarding these Terms, please contact us:
Benariel LLC
Email: [email protected]
Address: 8700 Mason Montgomery Rd, Mason, OH 45040, United States
Phone: +1 513-229-7642
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.